Integrated Medical Centre (1)
Allergy clinic, East Of England

In November 2010, after seeing rave reviews posted to Dr. Tezcan's website, I decided to visit him during my vacation to Turkey for some
needed dental care. My regular dentist sent xrays and told me that I needed 2 new crowns and 1 large filling. Dr. Tezcan convinced me
that I ought to get at least 6 crowns. In one day's visit, he prepped all 6 teeth, and sent me out into the streets of Istanbul without
temporary teeth covering the painful tooth stubs and nerves. He told me temporary teeth would not let the wounded teeth heal! Three days
later, I returned to have the 6 new teeth installed. After sitting around for over an hour in the living room of his home office, his
"technician' finally arrived with the teeth. The crowns were quickly cemented into place with very little fitting. The technician was
clearly concerned about the size and color of one of the crowns, but they decided to proceed anyway. I was surprised by how little
concern there was about the fitting process. This was quite different from what I have experienced in getting crowns in the past. I was
told that the discomfort would subside over the next couple of weeks. I proceeded on my vacation to other parts of Turkey with aching
teeth. After two weeks, when I returned to Istanbul, I decided to once more visit Dr. Tezcan because the new crowns were still
uncomfortable and giving me headaches. He did a short "check" of fit with the standard blue tapping paper, did a little drilling, and
declared that the crowns fit perfectly. During December after returning home, I continued to hope that my discomfort was simply based
on having attempted to have 6 teeth done at once. However, I continued to experience blinding headaches. Finally, in January I went to
my regular dentist. He took another set of complete xrays and discovered that all 6 of the new crowns were too large and fit down over
my gums in a way that created pockets where bacteria could grow. In addition, one of the teeth had been drilled down below the nerve
line exposing the nerve to temperature sensitivity. The only solution was to completely replace all 6 crowns! And the exposed nerve
problem was impossible to fix perfectly, so thit will continue to be a problem for the rest of my life. One of the teeth already had
caries growing in the bacteria gap left by the badly fitting crown. I wrote to Dr. Tezcan and explained my problem. His response was
that he had done a good job, and that my regular dentist was at fault in his analysis of my problem. He showed no concern with my
continued pain or terrible headaches. His "solution" was to have a new set of crowns made from the original impressions he has at his
office, and send them to me. If the first crowns didn't fit, why would he think another set made from the same molds would fit
properly??? He certainly didn't offer to compensate me in any way from my pain, my lost vacation time, or even for the money I paid him.
I am sorry to say that I could never recommend Dr. Tezcan. He is a charming man; but my experiences of his dental skills were definitely
negative.
 
Client Response:
This patient did come for treatment at my clinic and I was very distressed that she was unsatisfied with the results of the treatment with me. I pride myself of providing a high quality of treatment and excellent customer service. When she contacted me to regarding her concerns I offered to send her replacement crowns to be fitted by her dentist or for her to come back for me to so that I can re-evaluate and redo any work that may be required to make sure she is satisfied. Unfortunately she rejected both of my offers, there is very little else I can do. However the offers stand and if she changes her mind I am happy to do what is needed.
 

Reviewer: Username: Mudita Age: 55 yrs and older Location: San Francisco, USA Gender: female Operation or treatment: 6 crowns

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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