The consultation and treatment were first class. Both doctors and nurses were professional and really caring. What let the side down a
little was the pre-op communication. I was asked to go for a COV
The consultation and treatment were first class. Both doctors and nurses were professional and really caring. What let the side down a
little was the pre-op communication. I was asked to go for a COVID test pre-op; all very sensible but the information did not make clear
that to attend a COVID test I was required to drive to a test area and stay in my car. I queued on foot at the entrance for some minutes
before noticed the COVID parking area; I then asked a nurse who said I needed to be in my car. Also, the information sent to me about
the procedure did not let me know that I needed to bring a dressing gown and slippers - al small thing but I had to walk to the theatre
in my socks; not ideal. Small things that did not detract from the excellent care I received.
Reviewer: |
Username: | Hear again |
Age: | 55 yrs and above |
Location: | Peterborough |
Gender: | male |
Operation or treatment: | Grommet insertion |
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Quality of care: |
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Value for money: |
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Patient Communication: |
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