Rivers Hospital - Ramsay Health Care UK (33)
Private hospital, East Of England

Although extremely nervous in the build up to my initial consultation; everyone involved i.e. reception staff, consultant and phlebotomy
staff really set the tone and built my confidence. On the day of surgery, the nurses (incl. a student nurse) were fantastic and both
the Anaesthetist and Surgeon paid me a visit in my room to talk everything through. I cannot stress how comforting all those involved
were and how absolutely professional the whole team were. Aftercare (post op to discharge) was great and I could not ask for more.
Whole heartedly recommended.
 

Reviewer: Username: Brew Age: 35-44 Location: Essex Gender: male Operation or treatment: Inguinal Hernia Repair

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

I had a very good experience at this hospital. I was booked in for surgery and had to arrive at 12.30. I was seen promptly with family
in tow! I was shown to my room then I said goodbye to everyone. The nurses came in and filled out their paperwork and explained what
would be happening. The anaesthetist also came in. The nurses kept popping in, they also said the surgeon would be in. I was taken down
to theatre where they operated on me. When I was round from the anaesthetic, they took me back to my room where I was monitored
regularly. They called my husband to say I was round and when he could collect me. On discharge, I was given relevant bandages and after
care information. I did have to pop back into hospital a few days later for some new stockings, the nurses were very helpful.
 

Reviewer: Username: Loulou Age: 35-44 Location: Hertfordshire Gender: female Operation or treatment: Varicose vein removal

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

I have had all the luck in the world being a patient of Dr Sadia Noreldeen’s Rivers. I recommend her and her team 100%. They have been
the most caring people in an very delicate and stressful situation for me. Truly wonderful! If you need treatment/surgery for fibroids
do not hesitate to choose Rivers Hospital. You can’t put a price on your health. Get in touch if you want to know more about my
experience as a patient, as I think there’s not enough information/feedback for this crippling problem for Women. I will be forever
grateful.
 

Reviewer: Username: Alicia Age: 16-24 Location: Great Dunmow, Essex Gender: male Operation or treatment: Abdominal myomectomy

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

Excellent treatment and information given by all staff, Mr Mahaluxmivala Consultant,Mr.Patel Anaesthetist and great care by all
nursing staff especially Danielle. A very pleasant place to be if you need an operation, also the food was excellent.
 

Reviewer: Username: maggie Age: 55 yrs and above Location: High Wych.Hertsfordshire. Gender: female Operation or treatment: hip replacement

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

All the staff were very helpful, efficient, friendly and professional, particularly Mr Refson the Consultant and Danielle who was my
Nurse during my visit. The only thing I could say for improvement was that there was that the soap dispenser in my en-suite shower room
was empty. Danielle arranged for this to be resolved.
 

Reviewer: Username: Steve Dean Age: 55 yrs and above Location: Harlow, UK Gender: male Operation or treatment: Lap Left Inguinal Hernia Repair with Mesh

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

I couldn't have had a more empathetic and kind doctor with Dr Ghosh and then Miss El Farra. Dr Ghosh provided excellent care while I was
admitted with suspected peritonitis and the nursing staff are wonderful. The cause was quickly realised as a cyst which then was
removed by Miss El Farra. I felt completely confident that I had a top surgeon and a very kind and caring doctor. Communication was
excellent with pre admission very thorough. I had a high standard of care throughout the process and would not hesitate to recommend
both doctors.
 
Client Response:
“Thanks very much for taking the time to leave this feedback. Patient care and satisfaction is of upmost importance to us so to hear your comments of your time at Rivers is extremely pleasing. We aim for excellent levels of service to every patient and am glad to see this was delivered. All the best with your recovery."
 

Reviewer: Username: Lisa Age: 35-44 Location: Sawbridgeworth Gender: female Operation or treatment: Larascopic Ovarian Cystectomy

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

Once again Mr Lalude and all his team at the Rivers have been outstanding in the quality of care and treatment provided. It's like
staying in a 5* Hotel!
 

Reviewer: Username: DD Age: 55 yrs and above Location: Bishop's Stortford, UK Gender: male Operation or treatment: Laparascopic hernia repair

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

I just wanted to say a big thank you to Mr Aldam, his team and the nursing staff at the Rivers for making my operation and recuperation
such a good experience. Having a hip replacement is quite a challenge to face but it was made much easier by being there. All the staff
are friendly and approachable, the food is fantastic and it is quiet at night which is definitely a bonus! The hospital has a lovely
community feel about it and is set in lovely grounds. I wouldn't hesitate to recommend it.
 

Reviewer: Username: Loulou Age: 45-54 Location: Essex Gender: female Operation or treatment: Hip replacement

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

Please pass on my thanks to Mr Potluri and the Excellent staff at Rivers Sawbridgeworth. My short stay was very comfortable and made
easy by the nursing staff. Thanks Again.
 

Reviewer: Username: Grumpy Age: 55 yrs and above Location: Bishops Stortford ,uk Gender: male Operation or treatment: Circumcision

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

Mr Samman and his staff were brilliant and we thank them for the care extended to my husband both during his stay and in outpatients.
However the Rivers Hospital is in definate need of some care itself. The room was basic but adequate. No hot water was available in
the 3 days he was an inpatient. Water had to be carried in by a nurse in a bowl for washing and shaving. So no chance of a bath. The
room and bathroom were not cleaned at all during his stay and his operating gown remained in a bowel in the bath for the duration.
Oxygen and blood pressure equipment always had to be fetched by nurses from other areas which must be fairly antiquated system in this
day and age especially given the prices charged by the Ramsey Group.
 
Client Response:
Thank you for your patience regarding this issue. I have now investigated your comments regarding your husband’s stay at Rivers hospital.



On checking your husband's room on the ward it seems that the temperature on the tap which regulates the water was set too low, hence only tepid water was coming out. This has since been rectified and a new tap fitted with the correct tap temperatures. I have advised both the ward and housekeeping manager that if something like this occurs they must inform the maintenance team so a swift repair/replacement can be actioned.



On checking the housekeepers records the bedroom was cleaned before your husband arrived. However it seems that the bowl with the dirty gown is something the nurses would remove, so the staff have informed us they cleaned the bathroom but replaced the bowl with the dirty gown into the clean bath. Clearly this is not acceptable and again I have spoken to both the ward and housekeeping manager to ensure in future if the nurse has forgotten, the housekeeping team ensure this is removed. I also spoke to the housekeeper regarding the splashed urine advising the 2 staff involved (who were relatively new into the role) are retrained in cleaning a bathroom.



We still use both portable oxygen and blood pressure equipment at the hospital of which we have no plans to change with our current workflow, although some rooms do have piped oxygen but it is not needed for all of our patients.



Thank you for bringing these points to our attention and please accept my apologies for any inconvenience this caused to your husband.
 

Reviewer: Username: Private Patient Age: 55 yrs and above Location: Cheshunt Gender: female Operation or treatment: TURP

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less