Used Oaklands Hospital as it was linked with my surgeon. The hospital is undergoing large renovations and there is reduced parking which
meant we had to wait 40 minutes for a space. There were workm
Used Oaklands Hospital as it was linked with my surgeon. The hospital is undergoing large renovations and there is reduced parking which
meant we had to wait 40 minutes for a space. There were workmen walking through the corridors of the wards shouting and tarpaulin up
everywhere. You could hear drilling and banging when in your room.
I was asked to fill in a lengthly Patient Form before coming to the
hospital (which i received in the mail four times) once I got to the hospital I was asked to answer all the questions on the form again,
when I asked why they couldn't use the info I had given on the form I was told it was used for clerical purposes only, even though no
one asked me for the form so it was a complete waste of time filling it in.
When entering the private suite it was freezing cold and
when asked if it was possible to put the heating on the nurse said no, it's just the way it is.
After the surgery I did not feel well
enough to go home and was pretty much asked to leave by the nurses on duty. It was clear they didn't want anyone staying overnight. The
staff had no clue how to treat me after my operation, as it involved dental work I could not eat food and found it difficult to swallow.
It was only after a number of hours and a lot of persuasion speaking to a number of nurses that I was given a glucose drip. Every time
there was a staff change we had to explain my case and surgery all over again. It seemed like there was no communication between
shifts.
This hospital is not comparable to any other private hospitals where I have had surgery. There was no after surgery follow
up, not even a call from the hospital to find out about my experience. In previous hospitals, I have received a number of calls to see
how I am doing, as well as cards and gift hampers.
When trying to contact the hospital to leave feedback I have been directed to this
site. Hopefully it is of use to someone in the future
Client Response:I would first like to apologise for the experience you have received at our hospital and acknowledge that we failed to provide the quality of service that we would normally. The Hospital is undergoing a full refurbishment which will be completed in Spring 2015 and which has removed several parking spaces - we are trying to mitigate the impact of this for patients - for example staff are currently parking off site and walking to the hospital – but we acknowledge that during our busiest clinic times that parking can be a problem. However we would urge any patients that are having difficulty, to let our reception know, and we will do our best to find a solution. Similarly workmen are visible in the building currently, however please be assured that patient safety is in no way compromised as a CQC inspection in November has endorsed. The builders are specialists for hospitals so know to keep noise and disruption to a minimum but inevitably this can happen and we sincerely apologise for this having affected your stay. We are ensuring that there is no noise or disruption overnight to ensure patients staying with us can rest.
I am looking into why you were asked to submit duplicate questionnaires and the lack of follow up as this isn’t usual practice however from the patient identifiable information available this may have been because you were a patient of a consultant that only uses space in the hospital under an agreement and who supplies his own paperwork in addition to ours and who has the responsibility to perform his own follow ups as appropriate to the procedure undertaken. The hospital follows up all of its own surgical patients however for some minor cases a follow up may not always be clinically required. I am also looking into the temperature of the ward you were in, the nurse’s response to your request regarding heating and why you were not offered food appropriate to your procedure as again this is not usual practice – we run dental surgery lists each week and typically provide yoghurt or soup for patients. Similarly there is a full nursing handover between shifts so I will look into why nurses did not seem to be familiar with your case.
Please be assured that I am looking into all of your comments and the causes of each as a matter of urgency to ensure they do not happen again.
| Reviewer: |
| Username: | Louise |
| Age: | 25-34 |
| Location: | Dubai UAE |
| Gender: | female |
| Operation or treatment: | Dental surgery |
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