Winfield Hospital - Ramsay Health Care UK (24)
Private hospital, South West England

I have nothing but praise for Mr Chapman i am over the moon with my procedure he advised me on the best procedure for me to achieve my
end result in which has happened and changed my life completely. For anyone afraid of pain i have had nothing after the operation i
had a fleur de lis Abdominoplasty, it's a hard job trying to find the right surgeon i 100% would recommend Mr Chapman from the Winfield
in Gloucester. The staff were amazing from checking in of the morning of the operation to the nurses looking after you the food at the
Winfield was nothing short of 5 star's a huge choice which catered for your every need i can not praise my experience enough. Thank you
again Mr Chapman.
 

Reviewer: Username: Jaqui Age: 55 yrs and above Location: Gloucester+AA32 Gender: female Operation or treatment: Fleur de Lis Abdominoplasty

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

My treatment at the Winfield was amazing, from the consultation to the pre admission tests I was treated with dignity. On admission,
which was very quick, I was shown to my room which was like a hotel room. The nursing staff put me at my ease immediately. The surgeon
explained what would happen during and after my surgery and that it would be an overnight stay. On return to my room I was looked
after so well by the nursing staff. The surgeon visited me and checked my condition, his calm approach and bedside manner must be
mentioned as it was so good. The food was amazing and served on china plates. Drinks were regularly offered to me. The whole
experience was so good.. I cannot recommend this hospital enough.
 
Client Response:
Thank you for taking the time to leave this feedback and your lovely comments which we will pass onto our staff. We are very pleased to hear you were satisfied with the level of care received during your time at Winfield and you were pleased with your overall experience. Wishing you all the best.
 

Reviewer: Username: Cricket Age: 55 yrs and above Location: Quedgeley, Gloucester Gender: male Operation or treatment: Hernia repair

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

I was operated on by Mr Shah earlier this year. The severity of the planned back surgery was causing me great concern but Mr Shah was
absolutely incredible from start to finish. His calm and personable manner was totally reassuring and his explanation of the treatment
was detailed but simple enough for me to understand My pre-op and hospital stay was excellent and I cannot thank Winfield Hospital
enough from the anaesthetist down to the team that delivered tea and biscuits post-op. The nursing staff were excellent and Mr Shah's
secretary always helpful. Thank you Mr Shah and team; I am well into my recovery now and I cannot adequately express how grateful I am
to you all. Mr Shah, thank you, you have given me a new lease of pain-free life and opportunity.and I will always be extremely grateful
for your help, professionalism and incredible surgical skills.
 

Reviewer: Username: Rick Age: 55 yrs and above Location: Churchdown, UK Gender: male Operation or treatment: L5/SI Decompression and Fusion

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

I had been advised that having having large and heavy breasts was agrivating my rheumatoid and osteoarthritis. It was not an option on
the NHS to have the operation so we decided to go private. This was my first time ever in a private hospital and I was not disappointed.
Mr Thomas Chapman, my Consultant was excellent, he filled me with confidence helping me through the decision process of what was quite a
traumatic operation. The ward staff were brilliant too. I was seen in the OPD mainly by Staff Nurse Diane Meadows and the OPD Manager
Leigh who were superb. Their patience, care consideration kindness were second to none. They saw me through what could have been a
difficult time and I can’t thank them enough. It was a big decision to have this operation not only financially but physically and
emotionally and I felt supported the whole time.
 

Reviewer: Username: Patricia Age: 55 yrs and above Location: Gloucester Gender: female Operation or treatment: Breast reduction

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

My experience has been positive from the initial enquiry, through to post operative follow-up. The consultant Mr.U.Kahn provided
clear information regarding the surgery and recovery. His surgical expertise was never in question, the result has exceeded my
expectations. I have been fortunate in not experiencing many of the potential problems, in no small part due to the excellent care I
have received from medical and nursing staff. The recovery nurses were kind and supportive at that most vulnerable of times. The ward
staff continued the high standard of care and communication, which has been followed up by the excellent out-patient nurses. Any
concerns have been addressed professionally and most of all with compassion, I have felt safe at all times and this has enabled a smooth
recovery. I have no hesitation in recommending family and friends to your organisation. Thank you to all those involved with my care.
 

Reviewer: Username: Luce Age: 55-0 Location: Gloucester UK Gender: female Operation or treatment: Breast reduction

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

Right from consultation with consultant everything went smoothly. I found all the staff helpful & very caring during my stay . I can't
speak highly enough of the physio I received after discharge. I found Kajsa very kind & helpful physically & emotionally, so much so I
have booked 4 extra sessions of physio.
 

Reviewer: Username: Janie Age: 55 yrs and above Location: Gloucester Gender: female Operation or treatment: TKR

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

I arrived in the room where there was no gown, no pillows, no towels and no complimentary Moltan Brown. The first day after the
operation was fine but when I asked if I could spend a second night because I felt so unwell that's when the issues started. Although my
consultant was happy for me to stay, the night staff could be heard from my room commenting as to how I was treating it like a hotel,
and the drugs etc would mean serious issues with the budget allocated to me. I self funded this operation and it wasn't cheap. I was
made to feel I was in the way. There were other issues but too personal to go into on here. I also rang up a week later as my wound was
seeping and the ward nurse said I shouldn't be talking to them. However the receptionist had tried outpatients with no Success. I got
better advice and help from a local chemist. I am totally dismayed as to how the post op night ward care and gossiping made me feel. I
will not be recommending this hospital and will go to my consultants other bases for aftercare.
 
Client Response:
Firstly I would like to apologise that the room was not ready when this patient was admitted. There should have been a gown, pillows and towels etc in the room. We no longer supply complementary Moltan Brown for our premium care patients but we do keep a small supply for returning patients who are anticipating the gift and may not have brought sufficient toiletries with them. We also have supplies of other toiletries available for patients that may have forgotten to bring something with them.

I am really sorry this patient was also made to feel unwelcome when he/she needed to stay in a second night and his/her comments have been shared with the ward staff. Any patient staying in hospital is certainly not “in the way” and I am sincerely sorry that this patient was given that impression. With regard to a budget for hospital stay and drugs etc our fixed cost price scheme is very flexible and allows for individual patient needs. I am surprised that the night staff would concern themselves about drug costs etc especially as the nurses at Winfield are often complemented for their caring approach and kindness. I am sorry that this was not the case with this patient and the staff have been made aware of the potential distress inappropriate conversations outside patient rooms can cause.

With regards to aftercare advice we offer a 24 hour help line to patients and they are welcome to call us at any time if they have a concern. I am sorry that this patient didn’t get a satisfactory response to his/her concerns about their wound and that he/she needed to ask a chemist for advice instead. All the nursing staff have been reminded about the importance of responding to patient concerns appropriately no matter what the time frame after discharge.

If the patient who left this review would like to talk or meet with me to discuss her concerns in more detail I would be more than happy to do so. I do wish him/her a good recovery and appreciate the patient sharing their experience with us. I would like to reassure him/her that we have taken their comments seriously and will try and learn from them.


 

Reviewer: Username: S Age: 45-54 Location: Gloucester Gender: female Operation or treatment: Cosmetic Surgery

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

I was very nervous about having this procedure but Mr Whittaker (consultant) and outpatient nurses (Jan and Lorraine) were brillant.
Very caring and everything was explained to me. The actual procedure was a little uncomfortable but I am glad I didnt have to have a
general anaesthetic and it was so quick! Thank you.
 

Reviewer: Username: Fiona Age: 45-54 Location: Gloucestershire UK Gender: female Operation or treatment: hysteroscopy

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

The brochure before admittance said I would receive all towels, complimentary selection of Molton Brown toiletries and a member of staff
would visit me daily to discuss menu choice from an a la carte menu. I received non of these things. My bathroom had only a hand
towel and soap dispenser on the wall. A member of staff on arrival asked me what I'd like to eat on return from surgery, but it was only
after I had to beg for food at 3pm that a sandwich was eventually found. I expressed by concern that no-one had asked me for my
requirements for an evening meal - but nothing further happened and it was only at 5.30 when doing my post op checks that a nurse
followed up and tried to organise me some food. A lady appeared with an a la carte menu and then said she might be able to get the chef
to rustle up an omelette before he left for the day at 6pm. Not at all impressed!! I had to make a very quick selection from the menu
and she did manage to bring we what I'd ordered - but I felt she was unapologetic for the error. Not the service I'd expected! I was
also not impressed with the physiotherapist who made a brief appearance before my operation and said she'd be back to give me some post
op exercises to do immediately and to continue at home. I never saw her again The nursing staff were very pleasant and friendly, but
the room, facilities and hospitality fell very short of what had been promised in the Premium Care brochure I had been sent
 

Reviewer: Username: Mrs E Age: 55 yrs and above Location: Gloucester Gender: female Operation or treatment: Removal of tumour and 50% of Thuroid by surgey

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

Everything about my stay at the Winfield Hospital was First Class. Mr Eaton, my surgeon, and all the nursing staff, theatre staff, the
catering staff, the cleaning staff were fantastic. Thank you
 

Reviewer: Username: Geoff Age: 55 yrs and above Location: Cheltenham Gender: male Operation or treatment:

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less