West Midlands Hospital - Ramsay Health Care UK (10)
Private hospital, West Midlands

I have been waiting for 6 days for someone to get back to me with regards to a private consultation . I first sent an email 6 days ago
and after two days without a reply l sent a second email ,after another two days without a reply l phoned the hospital and had to leave
a message on their answering machine ,the next day l recieved a phone call asking me to dial a different number , which l did, again l
had to leave a message on a second answering machine , so far no one has retured my emails or last phone message its now been 6 days and
l have not spoken to anyone with regards to treatment . I am so concerned that l will not have treatment at this hospital incase l may
need after care treatment . and not being able to contact anyone ................22/12/2021
 
Client Response:
Thank you for bringing your concerns regarding your experience at West Midlands Hospital to our attention. It is very disappointing when we hear that we do not meet patient expectations and we welcome the opportunity to address any issues raised by our patients. Ramsay Healthcare prides itself on its safe and high quality level of patient care and its commitment to putting patients at the centre of everything we do. This is certainly not the patient experience we strive for. Should you wish to discuss the matter further please contact us on 07384 253 011

Kind Regards

West Midlands Hospital
 

Reviewer: Username: GT Age: 55 yrs and above Location: Rowley Regis , West Midlands ....UK Gender: male Operation or treatment:

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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The treatment I received was very good. Right from the first consultation to the post operative consultation. The whole procedure from
first consultation to the day I had my operation was approximately 10 days. I was actually in shock, when everything happened so
quickly. No time for nerves, everything was done and dusted in no time. Went home the same day and I received a nice phone call the
following day to ask how I was, brilliant. I had had trouble with my gallstones for 18 years and preferred to ignore them once my pain
was over. Thankfully I did go for the op because I was told if I had left things another year or two, there was a chance I could have
been under observation for cancer. I am so grateful to everyone for their care and especially my consultant Mr Sellahewa. My recovery
was excellent and I went back to work after 2 weeks.
 

Reviewer: Username: Jenny Age: 55 yrs and above Location: West Midlands Hospital Gender: female Operation or treatment: Removal of gallbladder

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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I attended West Midlands Hospital for a one night overnight admission for a privately funded cosmedic procedure. Being an NHS worker
myself I cannot rate the level of care I received high enough. The staff genuinely care and can’t do enough for you. I was quite
nervous when I went down to theatre but the staff were fantastic, big thanks to Joe for being so lovely and taking my mind off what was
happening! Also a huge thanks to Tracey who took care of me throughout the night and Rachel for the daytime. I would go back to this
hospital in a heartbeat. The catering staff were equally as kind and caring too. Thanks so much to you all that I came into contact with
on the 5th and 6th June 2018 :-)
 

Reviewer: Username: KB_13 Age: 25-34 Location: Kent, UK Gender: female Operation or treatment:

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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I would like to say the biggest thank you from the bottom of my heart for the care I received from start to finish at The West Midlands
Hospital when I was admitted for my Rhinoplasty yesterday, it was absolutely second to none service and I wouldn’t hesitate for one
second when recommending you to other patients. The nurses, theatre staff, kitchen staff, aneasthetist and of course the amazing Dr
Hassan at Elite Surgical made a daunting surgery day such a breeze and I honestly cannot be more grateful. You really couldn’t have
done enough for me!
 

Reviewer: Username: Jodie Age: 16-24 Location: Birmingham Gender: female Operation or treatment: Rhinoplasty

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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Following word of mouth reccomendation I had revision breast surgery with Mr.Mehboob Ali. I cannot put into words how incredible this
man is. He listens to your concerns and does not rush your consultation. He is a perfectionist and ensures that you are happy with your
result. It is very clear that patient satisfaction is extremely important to him. My procedure was not straight forward due to
previous surgeries/complications. I couldn't reccomend Mr. Mehboob Ali enough to deal with complex revison surgery. I am finally happy
with my breasts. I know other people who have had both straight forward and revison surgery with him. All very happy too. All the
the nursing team and colleagues of Mr.Mehboob who I came into contact with could not sing his praises enough. He is clearly well thought
of by both his colleagues and his patients. I'd also like to thank all of the hospital staff at West Midlands hospital. Great
standard of care from start to finish. Keep up the good work all!
 

Reviewer: Username: Mehboob fan Age: 25-34 Location: Staffordshire Gender: female Operation or treatment:

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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I have just recently had breast implant surgery by Mr Mehboob Ali who is fantastic he put me so at ease from start to finish it is the
second time of having this procedure done as I had a slight complication with the first ones but I was put at ease and put right
straight away and I'm very pleased with the result. The care they give is fantastic and can't do enough for you while you stay and
recover the nurses are constantly there to help and nothing is too much trouble the lady who books the meals was so lovely and could do
enough for you... also when you go back for your check up after procedure the lady is so nice and answers any questions and again puts
you at ease as some things your not sure are normal or need help in what todo ...I would just like to say thank you to all the team and
keep up the good work.
 

Reviewer: Username: Willetts Age: 35-44 Location: Halesowen Gender: female Operation or treatment: Breast implants

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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There have been noticeable changes at this hospital since the doors were opened to NHS patients and colleagues of mine have agreed with
this finding. Car parking spaces are limited, reception staff are not so helpful or courteous. Waiting lists have increased and there
is room for error with administration which is equally frustrating. There used to be a time when you were greeted with a drink and
made to feel at ease at comfortable. I would even go so far to say that the hospital stay was more like a hotel. This is not my
preferred location any longer even though it is nearer to home. As a private patient, I really expect more for my money, especially
when you are paying for private health care. I was asked to offer this review formally, hence the reason for doing so.
 
Client Response:
Thank you for taking the time to comment, and giving us the opportunity to respond.

As a hospital, we are aware of our increased capacity issues and the affects these have upon our patients. We are currently reviewing all administration processes, private facilities & Premium Care packages. We will also commence an upgrade of our facilities in July 2014, finishing by September 2014.

Customer service is of the utmost importance to us, and we have recently appointed a new reception lead to move this forward with her team.

Car parking at this facility is an ongoing issue and we are endeavouring to look at offsite parking for the staff as a solution to ensure that all the spaces we have are made available for our patients.

We will, of course, share the comments we have received with the whole hospital team.

West Midlands Hospital is committed to providing a quality service to all patients and welcomes feedback to enable to review and resolve issues. We apologise, in this instance, where we have fallen below patient expectations.

 

Reviewer: Username: Disgruntled Age: 45-54 Location: Halesowen Gender: female Operation or treatment: Various

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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I was not at all impressed by this service, after having looked up the closest yellow fever centre online I called West Midlands
Hospital to find out the cost as these vary from £50-100. I was told that it would cost me £55 and proceeded to book an appointment
as this was the cheapest I had found. When I got to my appointment I had to wait 30 minutes which I would normally be ok with.
However when I went to get my injection I was told, also there is a £20 admin fee which they had failed to mention beforehand. When I
had my injection I was asked to pay, I did not have enough cash having been lied to previously about the total and then told that I
could not pay by card, which I was also not told before hand and had to drive for 5 minutes to go and withdraw money. Basically
terrible customer service, lied to about the price, kept waiting for a long time and not told important information.
 
Client Response:
Thank you for publishing your comments regarding your Yellow Fever vaccination at Ramsay West Midlands Hospital.

With regards to your query relating to the cost of your treatment - we do always advise patients that the £55 you were quoted is a hospital charge only. We also routinely notify patients that there will be a further consultant fee in addition to the hospital cost. We apologise if this information was not given at the time of your enquiry as this is our usual practice so it is unclear why you were not provided with the information. The team have been reminded of the need to ensure all information is given to all patients who request information.

We have also now amended our database to reflect the administration charge for this particular consultant.

Regarding the method of payment – upon investigation, this was not discussed at the time of enquiry, therefore we were unable to advise accordingly and we apologise that this inconvenienced you when you attended clinic.

West Midlands Hospital is committed to providing a quality service to all patients and welcomes feedback to enable to review and resolve issues. We apologise, in this instance, where we have fallen below patient expectations.

 

Reviewer: Username: Louise Age: 25-34 Location: Halesowen, UK Gender: female Operation or treatment:

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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An excellent hospital full of thought and consideration by staff for all of my needs on the day I was admitted, from start to finish
there was always a very caring and professional attitude by any member of hospital staff that I met (and there were many). My consultant
Mr. Molony was fantastic and kept me informed throughout the day - my operation aftercare was also to very high standards and I very
much appreciated the time and effort that was given.
 

Reviewer: Username: Adrian Age: 55-0 Location: Halesowen Gender: male Operation or treatment:

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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excellent surgeon Mr Pathak. He could not have done more to put me at ease. Very successful outcome, Ramsey staff excellent. If you have
to go into hospital this is the one to go to.
 

Reviewer: Username: mike Age: 55 yrs and above Location: Corby, Northants Gender: male Operation or treatment: gall bladder removal

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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