Rowley Hospital - Ramsay Health Care UK (12)
Private hospital, West Midlands

I particularly appreciated the full information and advice I was given as to my condition and treatment. I found the staff to be
polite, considerate and caring.
 

Reviewer: Username: Celia Age: 55 yrs and above Location: Lichfield.U.K. Gender: female Operation or treatment: removal of large cyst

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

Many thanks to the team and especially Alison for her patience, kindness and good humour.
 

Reviewer: Username: Phil Moore Age: 55 yrs and above Location: Trentham Park Gender: male Operation or treatment: repair

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

everyhting was done well all the staff were so caring and helpful and went above and beyond to make sure I was well looked after.
Thankyou to all staff.
 

Reviewer: Username: E.G. Age: 55-0 Location: Cannock Gender: male Operation or treatment: knee replacement

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

I attended Rowley for a gynaecological consultation and again for a hysteroscopy outpatient procedure. The care I received under
consultant Mr Kirk Chin, whose knowledge, confidence and humour make him a memorable person, was outstanding. He and all the outpatient
staff acted with kindness and efficiency. Communication was excellent and timely throughout. These were done as self-pay private care
and worth every penny. I cannot recommend Rowley, and particularly Mr Chin, highly enough!
 
Client Response:
Thank you for taking the time to leave this feedback, we really appreciate it. We will ensure that your comments are passed onto our staff and we are really pleased to see the level of care we strive for was delivered during your visit.
 

Reviewer: Username: Misty Age: 35-44 Location: Cannock, UK Gender: female Operation or treatment: hysteroscopy

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

Care from marie on the day Ward was excellent, Mr Price and his anaethnatist was professional, caring and I would highly recommend
 

Reviewer: Username: Angela Age: 35-44 Location: Stafford Gender: female Operation or treatment: Fasciotomy and topaz coblation

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

A BIG thankyou to all the nurses and staff who helped me through this opp I could'nt fault there care and kindness as i was a very
nervous patiant. the food was fantastic. I rate everything about the place
 

Reviewer: Username: LINDA Age: 55 yrs and above Location: STAFFORD Gender: male Operation or treatment: HIP REPLACEMENT

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

first knee arthroscopy on the 05/01/2016 re done on the 19/02/2016 the third time will be at a different hospital extremely unhappy in
pain they don't return calls or emails told to go to a&e after finally getting hold of them a&e would not look at as it was on private
health care weeks of unnecessary pain having to attend new hospital to have the surgery done for the third time
 
Client Response:
Patient A was referred to Rowley with pain in his left and right knee with the left knee worse than the right. On examination in out patients he walked with an antalgic gait and was having to use a stick. He had pain over the medial and lateral compartment and patella femoral irritability. His left knee was stable to varus valgus stress, Lachman's test showed grade 1 laxity. The right knee patella femoral irritability he had pain over the medial compartment, can flex knee from 0 degrees through to 110 degrees with pain over the medial compartment. The diagnosis of bilateral medial meniscal tears but also patella femoral symptoms in the left knee. An MRI of both knees was requested with follow up regarding the results.

Patient A was followed up in November 2015 following his MRI. Mild to moderate patella femoral findings in his left knee as well as the right knee with a horizontal tear in his lateral meniscus on the right. His left knee continues to give him pain and discomfort. Conservative versus surgical treatment options were discussed. Patient A wished to go forward with surgery and have a knee arthroscopy. Patient A understood the risks and benefits of the procedure and was happy with these. Patient A was scheduled for a left knee arthroscopy for chondroplasty to be performed his patella femoral joint.

Right knee surgery undertaken without complication. Aspirate taken intra operatively with no micro-organisms detected.

Patient A returned for surgery to repair his right knee via arthroscopy in January 2016. Again, risks explained to the patient, pain, infection, bleeding, stiffness and recurrence of symptoms. The procedure was undertaken without complication and aspirate sent for microbiology with no growth.

Patient A was reviewed in clinic as fluid had accumulated in his right knee. The knee was aspirated in clinic with no growth in microbiology. Patient A was given further up follow up appointment for review with the Consultant. On second consultation, the surgeon felt further aspiration would not be beneficial as he felt the fluid would re-accumulate. The management plan to undertake an arthroscopy and synovial biopsy was discussed with debridement if necessary. The operation scheduled for later that week.

The second surgery was uneventful with biopsies sent. Tissue report, acute supportive synovitis. Patient A was reviewed in clinic, wound healing well, no evidence of infection, wound clean and intact, sutures removed easily. No requirement for antibiotics as no evidence of infection/inflammation.

Patient A was provided two follow up appointments with the consultant. Both appointments, the patient did not attend. The consultant noted the wound had been packed by a district nurse who dressed with a wick which was removed at Rowley Hall Hospital.

Patient A sought a second opinion of a consultant at the Nuffield. Both Rowley and Nuffield consultants have discussed the patient who agree the treatment and procedure was unremarkable.

Patient A note in regard the instruction to attend Accident and Emergency, this is standard information when patients contact us describing acute symptoms. We are a small site with no Accident and Emergency, if our team deem a patient needs rapid assessment accident and emergency is the right department to attend. The accident and emergency will refer to us should admission be necessary.

I have received no e-mails from Patient A in relation to these concerns. I am extremely sorry that he feels he has not been communicated with. Had I been aware of his concerns I would have contacted him immediately.

I am very sorry Patient A has been in pain and frustrated. This is not the clinical service we deliver at our facility. Patient A was treated by our top orthopaedic consultant who is thorough and provides exemplary care.

It would be of benefit for me to view the e-mails sent to the facility and when and who Patient A consulted with. I have addressed this with my team who note they have not received correspondence from the patient.

I am very happy to do everything I can to assist in ensuring Patient A is cared for with treatment options available to him.



I look forward to hearing from you.

With kind regards

Sharon Ash GENERAL MANAGER


 

Reviewer: Username: alan Age: 55-0 Location: stafford Gender: male Operation or treatment: knee arthroscopy

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

From the moment I entered the hospital the reception, care and treatment was second to none. I was shown to my room which was spotless
light and fresh. I was visited regularly by both my consultant Miss Bathula and other members of the team explaining the procedure and
what to expect. This helped elevate any fears I had and prepared me for the operation. I was taken down to theatre where the reception
was extremely considerate. When I woke up from surgery the nurses were fantastic, assisting me with pain relief when required. They were
so attentive. During my recovery the care, friendliness, service and food was excellent. I would recommend anyone having a surgery to
really consider Rowley Hall. You will find a difficult experience better than you could imagine.
 

Reviewer: Username: Care Age: 45-54 Location: Staffordshire Gender: female Operation or treatment: Hysterectomy

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

i was booked in at rowley hall for a hernia repair operation at 12 noon on 20/07/2012, i arrived a little early but it was not a problem
i was asked to wait in the waiting area and shortly afterwards a nurse came to take me to the day ward and showed me to my own cubicle,
which was all spotless the whole area was very clean. the nurse came to me to explain the procedure, followed by my surgeon and the
anaesthetic team. all of the staff where very attentive, caring and reassuring, which to me was very reassuring as i was nervous as i
have never had an operation before. i was only in the cubicle for about an hour, then was told it was time to go for the operation, i
walked the very short distance to theatre accompananied by a nurse and anisthectic staff. i was met by the anisthectic team who were all
very nice, talking to me all the time they were preping me for the op. next thing i know i'm waking up in the recovery room having had a
sucessfull operation, i was transferred back to the day care unit and monitered for a while then asked if would like a tea or coffee and
some biscuits, and very nice they were! i stayed for little while longer and was told at about 5pm that i could go home. i am writing
this reveiw on the 16/08/2012 and feel fully recovered from my operation and soon will be ready to go back to work. i would highly
recommend rowley hall hospital and their staff and would not hesitate to go back there for any procedure i may have to have in the
future. thank you all very much.
 

Reviewer: Username: greg42 Age: 35-44 Location: stoke-on-trent Gender: male Operation or treatment: hernia repair

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less

A warm, friendly and comfortable environment in which to endure the procedure I required. The nursing staff and doctors were very
attentive, efficient and prompt to respond to the post surgery care the I needed.
 

Reviewer: Username: recent patient Age: 55 yrs and above Location: Staffordshire UK Gender: male Operation or treatment: endoscopic resection of bladder

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
Read less