The Holly Private Hospital (6)
Private hospital, East Of England

A warm and welcoming atmosphere from the very start, by all the excellent Care, Clinical and Rehabilitation staff, where nothing was too
much trouble. The Holly is a modern and immaculately clean establishment, which creates a comfortable and calming environment. The food
was exceptional - with great variety and taste. I thank all of the staff for looking after me so well and I highly recommend The
Holly.
 

Reviewer: Username: Marguerite Age: 55 yrs and above Location: Hertfordshire Gender: female Operation or treatment: Hip Replacement

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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Very friendly staff, excellent service
 

Reviewer: Username: Mrs H Age: 55 yrs and above Location: essex Gender: female Operation or treatment: TKR

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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Since the above date when a serious diagnosis was made I have appreciated the services care advice and for both my wife and myself
The courtesy efficiency and professionalism of all concerned has been so appreciated . The new OPD has continued the standards already
appreciated. We have been consistently treated with consideration and respect as well as high medical standards. Without Medical
Insurance the above would not have been possible. It has helped so much to be cared for during some challenging situations. We include
Reception Nurses Consultants and Imaging staff in the above Thank you
 

Reviewer: Username: Frank Age: 55 yrs and above Location: Waltham Forest UK Gender: male Operation or treatment: OPD Consulation Imaging

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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I can thoroughly recommend the stress management course being run by Anna and Robyn at Holly House. Spread over four weekly sessions in
the evenings, you will learn a great deal about the tools, tips and techniques for handling stress in your life. I am confident that you
will complete the course better equipped to handle the pressures of today. Both Anna and Robyn are highly professional in their
approach, at the same time being sympathetic and understanding that the condition affects each of us differently. It was also good fun
and good value for money.
 

Reviewer: Username: Stressed out Age: 55 yrs and above Location: London Gender: male Operation or treatment:

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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I have actually attended Holly House twice this year, paid for by BUPA. On each occasion staff were for the most part polite, but only
just, and I waited an age to be seen on two occasions. For both conditions, the Consultants were brilliant, but both times I had to
walk down to theatre, the recovery ward was not private, although on my earlier visit I did have my own room but that overlooked the
building site, so it was not very quiet. Following my procedure, the Consultant came in for a brief chat, and I was given something to
eat and then I was left on my own not knowing what to do next. I ended up walking along the corridor looking for a nurse, there were two
but they were both busy. I finally got dressed and found my own way down to the outpatients to wait for a lift home. I should add that
I had been given an anaesthetic, so should have been accompanied. My feeling is that despite the millions they are investing in the
new annex, they are badly understaffed and the nurses are so stretched they cannot give adequate individual care because there are just
not enough of them. As I say, the Consultants were excellent in both cases, the women who take you up to the ward and housekeeping
staff are friendly, the admin is chaotic and on my most recent visit, the nurses actually gave me the wrong advice which is concerning.
Would I recommend Holly House? For an outpatient visit, yes, but otherwise definitely not simply because so many other things feel
wrong and you are made to feel a cash commodity rather than a respected patient.
 
Client Response:
I am sorry that you had cause to complain about your recent visit to our hospital. We are presently undertaking some significant renovations and whilst we work hard to minimise the impact to our patients we seemed to have failed on this occasion. I am sorry for any distress this may have caused.

We always endeavor to provide clear information to our patients about their proposed plan of care, with both the Consultant and the nursing team being available to resolve any anxieties or concerns. We staff our clinical departments to agreed national standards and all our rooms are equipped with ‘nurse call’ bells so that our patients may be promptly attended to. I am disappointed you feel this was not the case in this instance. I have forwarded your comments to our ward manager to investigate the details of your case.

Thank you for your feedback, if you would like to make contact with me or my Director of Nursing we would be pleased to respond to you personally, I hope that if you were to visit our hospital again you would find the experience a more positive one.


Phil Bates
Hospital Director
 

Reviewer: Username: Anne Age: 55-0 Location: Loughton Gender: female Operation or treatment:

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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I have found the nursing staff at Holly House to be exceptional..I have found that nothing is too much for the nurses' and my time spent
at holly house has been wonderful. Long may the nurses continue as I would recommend holly house to everyone. Despite their being
building work going on, the staff never complained, this shows utter dedication and a good work ethic.
 

Reviewer: Username: Terry Age: 35-44 Location: Chelmsford Gender: male Operation or treatment:

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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