Springfield Hospital - Ramsay Health Care UK (79)
Private hospital, East Of England

This hospital is an administrational nightmare, no communication between departments, made up pricing, nobody seems to have a clue
what's going on, can't get through on the phone, leave messages but nobody ever calls back, good luck getting treatment here, I have
returned to the NHS.
 

Reviewer: Username: Gary Age: 55 yrs and above Location: Springfield Gender: male Operation or treatment: Didn't get that far

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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Dr Tzafeta . total comfort from start to finish , Nothing was a problem , I was a 34HH and now a 34D no more back pains or strap marks
on my shoulders , wish I had it done years ago
 

Reviewer: Username: Sharon Age: 55 yrs and above Location: chelmsford Gender: female Operation or treatment: breast reduction

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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After a reoccurring bout of prolonged severe dizziness I was referred to Mr Duncan McRae ENT consultant and Claire Irons Vestibular
physiotherapist. I could not have received any better treatment for my condition. All of the exercises and techniques suggested worked
a miracle and I was soon back to my former self in a space of only a couple of months - being able to enjoy once again the activities
that I found so difficult. From the point of not being able to walk unaided for long periods of time and sever bouts of tiredness and
am now back to running and gardening both activities I thought I would never be able to enjoy again. I cant thank these specialists
enough for helping me back to my former self - something which I thought would never happen.
 

Reviewer: Username: Clare Age: 35-44 Location: Braintree Essex Gender: female Operation or treatment: Physiotherapy

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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I cannot fault the treatment I had today. I was concerned when I found out you had to phone reception on arriving and wait in your car.
I need't have worried. We arrived 40 mins early, we were coming from Frinton and there had been problems with the A12.I phoned
reception, and spoke to a very friendly lady. Who told me the nurses would phone when they were ready. Another vision of waiting and
waiting for the phone call. 15 mins before my appt. they phoned and I went to reception was shown to the nurses station. All lovely
girls. I was taken by 2 friendly and knowledgeable nurses to where the procedure was taking place. They were both helpful and kind. In
all a far far better experience then I had during the same procedure at the Oaks. Also the car parking was not that bad. In the 80's we
used to use Springfield because we lived in Dunmow, shame we don't live there now as the Oaks has really gone down.
 

Reviewer: Username: G Age: 55 yrs and above Location: Essex Gender: female Operation or treatment: Cystoscopy

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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I just wanted to say what excellent treatment my daughter (5yo) received at springfield hospital. From start to finish she was made to
feel at ease, she had a full explanation in a way that she understood about what was going to happen from the doctor, anesthetist and
the nurses. The care received in particular from Nurse Ros and Nurse Nicole was fantastic. thank you for making our stay as pleasant
as it could be.
 
Client Response:
Thank you for taking the time to leave this feedback. We are really pleased to receive such lovely comments and we are glad the experience for your daughter was as good as it could have been under the circumstances. Wishing her all the best with her recovery.
 

Reviewer: Username: HPoole Age: 35-44 Location: Chelmsford, Springfield Gender: female Operation or treatment: Tonsilectomy & Adenoidectomy

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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Just finished my treatments,all the staff were so lovely, caring and helpful, a great friendly atmosphere. Cannot thank them enough
 
Client Response:
Thank you for taking the time to leave this feedback. It’s very pleasing to hear your experience at Springfield Hospital was a positive one, your comments will be passed onto our staff.
 

Reviewer: Username: Bob Age: 16-24 Location: OldHarlow UK Gender: male Operation or treatment: Radiotherapy

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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My stepson wanted to have his ears pinned back so we called the hospital to enquire and make an appointment with the hospital. The
initial call and every other call subsequently made had at least a five minute wait after going through the options . We made an
appointment to see the specialist and went a week later, after explaining what we wanted he quickly advised to his credit that he wasn't
the man for the job. What a waste of time ,we went to reception and put forward our frustrations and made another appointment with a
consultant that could do the procedure. Being very busy and working to a tight schedule to avoid emotional impact of the surgery for a
youngster we wanted this at a particular time so that he could recuperate and have bandages over the Christmas period. We explained this
to the surgeons secretary who duly booked a date in advance . After seeing the surgeon who explained the procedure we was told that
the hospital would contact us in the week leading uptown surgery. After no contact 4 days before surgery was due we started calling them
and was told that it can't take place as they can't provide a paediatric nurse on that day. The surgeons secretary said that the
operation could be done at Rivers on the next day, great but we have an engagement that has cost many thousands far in excess of the
cost of the procedure. She went on to say that this is not the first time that this type of thing as happened and this other hospital as
got them out of a spot on several occasions. As you can imagine a very unhappy experience with this hospital , I have to say that if I
ran my business like this I would off gone under years ago. Anyway 4 days to go , and can't find a nurse and already given in. I am
sure that you could get an agency nurse with 4 days notice. From my experience I would recommend trying other hospitals .
 
Client Response:
We are sorry that you and your stepson feel you have had an unsatisfactory experience in the Springfield Hospital. Our primary concerns are to meet the needs of every patient.



On receipt of a booking request from a surgeon, a number of checks are undertaken to ensure that all the necessary arrangements are in place to proceed. In respect of services for children and young people there are very specific requirements, including a designated paediatric nurses to care for the patient post operatively and this type of procedure would require additional attention over the Christmas period for follow up care and dressings etc.



Unfortunately, on this occasion, the hospital was unable to staff our paediatric ward due to sickness on the day requested. We are very sorry for the late notice of cancellation. The decision was taken in the best interest of the patient and it would have been remiss of the Hospital to proceed when all the necessary support was not in place. However, we did make every effort to have the procedure completed the next day with our sister hospital and felt that this was reasonable under the circumstances and pleased that the Surgeon was able to accommodate this arrangement.
 

Reviewer: Username: Unhappy Age: 45-54 Location: Chelmsford Gender: male Operation or treatment: Ear Surgery

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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I found the experience far less daunting than I had feared because of the calm professionalism of all the Staff I encountered. I was
extremely well cared for in an attractive environment. Throughout my stay I was kept well informed about my treatment and the
outcomes. I liked the privacy of my own room and I was able to watch birds on feeders in the attractive garden outside my window.
I was also impressed with the professionalism of the physiotherapy staff who started work on the first day of my operation and
continued to monitor my progress throughout my stay and beyond. I have no hesitation in recommending this establishment. .
 

Reviewer: Username: Rob Age: 55 yrs and above Location: Chelmsford UK Gender: male Operation or treatment: Replacement

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The care that I received at the Springfield Hospital was outstanding. From the moment I stepped inside the Hospital every member of
staff I came across were caring, kind and efficient. They went out of their way to make my first experience of Springfield Hospital a
pleasant one.
 

Reviewer: Username: Rosie Age: 45-54 Location: FRINTON-ON-SEA Gender: female Operation or treatment: colonoscopy

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From arrival to departure the care i received was first class from everyone involved.
 

Reviewer: Username: Tony Age: 55-0 Location: Essex Gender: male Operation or treatment: C4/C5 & C5/C6 Anterior Cervical Discectomy & PCM Arthroplasty

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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