Harley Street Paediatric Group (3)
Clinic, South East England

Dr Jack Sing diagnosed our little boy's encephalitis over the telephone in a 20 minute conversation! He had been deteriorating in our
local hospital for 5 days with no forward plan for treatment, as the team were perplexed with his presentation. To say the least, we
were in complete despair & our instincts told us we must seek s second opinion. As we are in the North East of England & Dr Singer in
London, there was no way of him seeing our son but miraculously that was not necessary! Furthermore the chance of transferring our
little boy if necessary was completely unlikely as this happened right at the beginning of lockdown!! Dr Singer calmly & promptly
made the diagnosis in our very first telephone call at 8pm in the evening! Not only did he make this life saving diagnosis, he provided
the team at our local hospital with an immediate forward plan for treatment & investigations! Thankfully the local team were receptive
to his wonderful advice! His invaluable ability to do this must come from years of practice & experience! Our lovely little boy is
now thriving & happy & we will never be able to thank this gentleman enough! He has continued to be in touch by telephone to check on
his progress, his manner kind & professional throughout. Thank you Dr Singer & team!
 

Reviewer: Username: Del Age: 35-44 Location: Cleethorpes Gender: female Operation or treatment: ANti-viral medication, lumbar puncture, Full spine MRI

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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Our experience has been Outstanding! I telephoned Dr Jack Singer quite instinctively after finding his name & details at the top of a
Google search when our 5 year old son had been poorly with a fever, severe lethargy & vomiting for 12 days. For the most recent 5 of
these days he had been an inpatient at our local hospital, on IV fluids & antibiotics being treated for query sepsis & question marks
over Coronavirus & Meningitis. During this time he developed slurred speech & lack of concentration. However, at this point , there was
no clear diagnosis or treatment plan & frighteningly for us, our little boys’ condition was clearly deteriorating. Dr Singer
telephoned me within 2 hours of speaking to his secretary. I spent about 15-20 minutes explaining our son’s presentation & recent
history & he immediately diagnosed Encephalitis (of 3 possible origins) & advised on medication to be started immediately & a forward
plan to include urgent MRI & Lumbar puncture. Dr Singer telephoned me back within an hour of our first conversation with more advice &
made it quite clear we could contact him 24/7 if we had any concerns. In the absence of a clear plan from our hospital, the
Paediatric team were very receptive to Doctor Singers input, spoke with him on the telephone & acted on his advice
immediately. Within 12 hours of starting the medication our little boy began to demonstrate clear improvements which continued as the
days went on. Following more results, our local paediatricians started him on further medications & we were able to discuss the ongoing
treatment with Dr Singer regularly. His input, advice & transparency meant that we were able to gain reassurance from him every step
of this traumatic journey & it enabled us not only to understand but to plan for the Doctor’s ward rounds at our hospital so that all
of our questions & concerns were answered. 2 days after our telephone consultation the team of Paediatricians at the hospital our son
was being treated confirmed the diagnosis of Encephalitis! The most Amazing thing about this situation is that Dr Singer did not once
see our son, not even by video link yet was still able to make an accurate diagnosis. In our opinion Dr Singer is clearly extremely
experienced, demonstrating a mixture of friendly professionalism, with an incredibly confident & straight talking, yet humble manner. We
found ourselves in an entirely unexpected & terrifying situation & Dr Singer has given us the most precious gift any parent could ask
for. As I wrote earlier, our telephone call to him was instinctive & we did not read any reviews before making the call. Of course,
everybody’s personal opinions vary greatly but the sincerity behind this review is unquestionable! Based on our experiences with this
incredible gentleman, we will travel (5 hours) to his Jclinic as soon as we are able, to have our son followed up for immunological
testing! ‘Thank you’ is simply not enough!
 

Reviewer: Username: Dr Jack Singer Age: 35-44 Location: Local hospital Gender: female Operation or treatment: Anti-viral & antibiotic medication

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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We contacted Dr Singer and he immediately responded suggesting his colleague would be best to help us. We met with Dr Karena Ghaus
shortly after. From her immediate welcome Dr Ghaus was both warm and professional. She spent a great deal of time helping my family and
I greatly appreciated her kindness and sensitivity. She was able to provide useful guidance and support. There was a little hiccup in
relation to some admin but the lovely Dr Singer phoned me personally to discuss. Much appreciated and not expected, it restored 100%
confidence that this really is an organisation where customer service and appreciation matters right at the top.
 

Reviewer: Username: Many thanks Age: 55-0 Location: Hampshire Gender: female Operation or treatment: Consultation

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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