Berkshire Independent Hospital (12)
Private hospital, South East England

Everything went very well. All staff were, as you would expect, very professional but also very friendly - nothing was too much trouble
and they kept me informed before, during and after my operation. Excellent choice of food, well cooked and well presented and good
sized portions. My only "complaint" - they only had Rich Tea biscuits, Custard Creams, Bourbons or Chocolate Digestives would have been
nice.
 

Reviewer: Username: James Age: 55 yrs and above Location: Wokingham Gender: male Operation or treatment: TURP

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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A chronic sufferer from my mid 20s, I've experienced 3 previous related surgical procedures conducted under general anaesthetic(GA):
injections, banding (ouch) and "4711" surgical removal (ouch). This has been by far the easiest experience. The surgeon and
anaesthetist thoroughly briefed me. I experienced little discomfort; so I guess they did a super job (I am unable to view the results,
you understand!). I was thoroughly prepared for all post-operative contingencies and provided with pain-management medicines.
Nursing staff were very supportive and patient throughout and took every opportunity to see to my welfare and care. I have only one
minor quibble with the service provided. As a day-care patient I was offered a sandwich as a post-operative snack. After a GA one's
throat is bone-dry and it is very difficult to swallow something as dry as a sandwich, no matter how fresh and appetising (and, in
fairness, it was). Moist food, such as soup and salad would be easier to swallow. A little challenge for the Nutritionist then......
On the other hand there was plenty to drink, juices, tea, coffee etc.
 

Reviewer: Username: RJM Age: 55 yrs and above Location: Crowthorne, UK Gender: male Operation or treatment: Blood supply vein stitched higher up to deny blood to haemorrhoids (causing them to wither on the vine, so to speak).

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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So far - great! Early days but with excellent staff and previous good experiences I have every confidence.
 

Reviewer: Username: TJ Age: 55 yrs and above Location: Newbury Gender: male Operation or treatment: Cuff repair

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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Admitted late morning on day 1 and discharged almost 48 hours later, on day 3. Everything worked well. Food, treatment, care, staff.
Really friendly with some nice 'banter'. Good information supplied before, during and after my operation.
 

Reviewer: Username: GHS Age: 55 yrs and above Location: Purley on Thames, Reading Gender: male Operation or treatment: TURP operation

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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I had superb treatment; admin staff, nursing staff and Consultant all brilliant. Could not fault anything. Grateful thanks to all.
 

Reviewer: Username: Miriam Age: 55 yrs and above Location: Newbury UK Gender: female Operation or treatment: Cataract Surgery

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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I only was here for a day and was treated very well. Everything was explained to me clearly, right from the time of arrival. Hospital is
clean and did not smell like a hospital at all (ie disinfectant smell) which puts me off going to hospitals. It was warm, bright and
cosy The only thing I must say is that I had to wait quite a bit for my meds to arrive before I could leave the hospital.
 

Reviewer: Username: Room211 Age: 45-54 Location: Reading, UK Gender: female Operation or treatment:

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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Very welcoming hospital. My consultant is outstanding, immediately put me at ease. His secretary was there so I could ask any additional
questions afterwards on the phone. Sadly 4 days before my procedure I had to chase my pre-op assessment and paperwork. Then 48 hrs
prior to my procedure the ward called and told me the wrong fasting instructions. Luckily I had spoken to the Secretary 2 weeks prior so
I knew what to expect. I called the ward back to be told no I was using a local anaesthetic injection not a general. I asked them again
to read my notes and it changed to sorry you are using a general you need to fast. I was given no information about what to bring in
with me clothing wise. Luckily I had a different procedure 3 weeks prior in a different hospital so used that list. The sandwiches were
really soggy too and an odd combination to eat at 10am. The ward staff were very welcoming and all staff apart from the mix ups before
were fantastic. They couldn't do enough for you.
 
Client Response:
This patient attended for a Pre Op Assessment on 9 December, this is usual practice so close to a procedure as she didn’t require any more than swabs to be taken.

A letter is routinely sent to all patients to confirm the date of their procedure and this letter includes information regarding a call from the ward 48 hours before admission and information regarding advice to bring in slippers, dressing gown and books/portable devices. I apologise if this was never received.

I apologise if the incorrect information was given regarding fasting instructions, I have discussed this with my Ward Manger who will reinforce the correct process with all staff.

With regard to the soggy sandwiches/odd combination, our Private Patients have a choice of fillings and all are made fresh to order.


 

Reviewer: Username: Newsoul Age: 35-44 Location: Berkshire Gender: female Operation or treatment: Spinal injection

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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Excellent treatment,fantastic people.
 

Reviewer: Username: gogs Age: 45-54 Location: yateley Gender: male Operation or treatment: repair hernia

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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Had my knee replaced in the Berkshire independant. The treatment and aftercare I recived was second to none and i would definalty
recomend to anyone who is looking for 1st class service. All the staff fom the consultants, to the cleaners are very caring and
professional. It was more like staying in a high class hotel rather than a hospital. The meals were excellent as was my room and all
the facilities. well done to everyone who works there. Keep up the great work.
 

Reviewer: Username: keeny Age: 45-54 Location: Reading Gender: female Operation or treatment: total knee replacement

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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As a day patient (twice), I could not fault the care and attention that I received before, during and after the operations.
 

Reviewer: Username: Len Age: 55 yrs and above Location: Reading Gender: male Operation or treatment: Both eyes operated on, one month apart.

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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