North Downs Hospital - Ramsay Health Care UK (32)
Private hospital, South East England

Excellent hospital and staff.
 

Reviewer: Username: GBO Age: 55 yrs and above Location: Old Coulsdon Gender: female Operation or treatment: 11/12/2024

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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Excellent hospital, tremendous throughout my stay, all staff were amazing, so caring and tentative. Amazing catering and top class
service. From anyone nothing was too much trouble from the time of my admission, throughout my stay and once discharged the check in
calls to me at home Highly recommend
 

Reviewer: Username: Colin Age: 16-24 Location: Croydon, UK Gender: male Operation or treatment: TURP

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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Due to concerns about my elevated intraocular pressures and evidence of early cataracts my optician recommended that I made an
appointment with Mr Sajid Khan, a consultant ophthalmologist, at North Downs Hospital, which I duly did. I should at this point
explain that I am 70 years old and as a result of a spinal injury that occurred earlier in my life, I am paralysed and confined to a
wheelchair. In addition, some years ago, I was diagnosed as having Parkinson’s. As a result, my circumstances are a little more
complicated than most and present a challenge to most medical practitioners, when I require treatment of any kind. Over a period of
several weeks, I made a number of visits to North Downs Hospital and my wife and I found all the staff that we came across very
friendly, welcoming , kind and helpful. This started with the receptionists and included all the nursing staff, the catering staff,
the porter, the theatre staff and my incredible surgeon, Mr Khan. During all my visits to Mr Khan, he could not have been more kind
and considerate and made every effort to make sure that I was properly tested with all the equipment to ensure his diagnosis was
correct. He had to take significantly more time and effort to carry out all the tests because of my circumstances, but at all times put
me at my ease and never made me feel uncomfortable about the situation. He agreed with my optician’s findings and after going to
great pains to discuss the options that were available to me, I decided to take the option of cataract surgery, which he explained would
both improve the brightness and clarity of my vision, potentially reduce my overall dependency on spectacles, but also open up the
drainage channels and eliminate the risk of acute angle closure glaucoma. When it came to the time of the operation, I presented a
number of problems to Mr Khan’s medical team because of the complications of getting me from my wheelchair onto an appropriate
operating chair/bed from where the procedure could take place without my incurring problems as a result of my condition. This was
done with great patience, kindness and consideration for my comfort by all the staff involved. The efforts that were made by Mr Khan
and his team, for the procedures on both eyes, which occurred on different days, to get me comfortably into the appropriate operating
chair/bed and positioned in the right place for the operation, was extraordinary . During the procedures I was regularly asked by mr
Khan and his team about my comfort and also whether anything needed to be changed. He made it very clear that the procedure could be
paused should I get uncomfortable and I could be repositioned if necessary. Fortunately, there was no requirement to do this. The
procedures were successful and I cannot praise Mr Khan and his team highly enough. I have had to attend many hospitals and seen many
consultants for different reasons over the 50 years that I have been confined to a wheelchair. Mr Khan is without doubt the best doctor
that I have come across in all my experience and I would not hesitate to recommend him. With regard to the North Downs Hospital in
general; we found it well run, very clean, efficient and had a pleasant atmosphere, which came from all the staff we came across. We
are both extremely grateful for everything that was done for us while we were there. It is one of the best hospitals we have ever
been to.
 

Reviewer: Username: Peter T Age: 55 yrs and above Location: North Downs Hospital Gender: male Operation or treatment: Cataract surgery and opening up of drainage channels

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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Quick and efficient onboarding. All staff were personable and caring particularly the nursing staff. My procedure went smoothly and I
was reassured to reduce my anxiety which was helpful before hand, I would also say the ward rooms were immaculate and comfortable with
good catering. The operating theatre staff were extremely kind and efficient!!! Would certainly return for future services. Very
pleased.
 

Reviewer: Username: Tony Age: 25-34 Location: Caterham, Surrey Gender: male Operation or treatment: Endoscopy

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Really excellent hospital, quality of care is second to none. Nursing staff very friendly and caring (just cant do enough for you).
Theater staff extremely friendly and supportive throughout he procedure. Quality of the repair was very high and I'm absolutely
delighted. Aftercare and follow up also excellent. 5 star rating for this hospital.
 

Reviewer: Username: andyb 04-07-2024 Age: 16-24 Location: Caterham, Surrey Gender: male Operation or treatment: Hernia Repair

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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From the moment I was contacted with a date for my operation,Ramsay/North Downs' staff kept me fully updated with information, times,
dates etc for pre-op procedures so I was totally prepared/relaxed come the day. From the moment I arrived I was made to feel "at home",
being cared for by the wonderful nurses and staff. I really can't recommend this hospital highly enough. 24 hour care after the
operation by such friendly people. and I'd like to thank them all. Tasmin, Alina, Kashka, IJ, Mari, Lucy and of course not forgetting
Praveen, John and Laura. I just can't imagine a better healthcare facility. Thank you all. MC x
 

Reviewer: Username: Mike C Age: 55 yrs and above Location: Sanderstead, South London Gender: male Operation or treatment: Lumber Decompression

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All very professional, staff were cheerful attentive and the whole place was immaculately clean, everything was explained about my
procedure and they even rang the following day to make sure I had no problems.
 

Reviewer: Username: Legs Age: 55 yrs and above Location: Caterham, Gender: male Operation or treatment: Steroid Injections

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Very well looked after befor & after surgery by juliana,nice clean & tidy rooms
 

Reviewer: Username: Harris Age: 45-54 Location: Surrey Gender: male Operation or treatment: Arthroscopy

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Such caring & attentive staff. Nurse Juliana was so kind to me as I suffer from hospital panic attacks, her care & concern got me into
the theatre. Dr Phukan & his staff are a credit to the medical profession. It's a bit early to say whether the injection has helped.
 

Reviewer: Username: Dottie Age: 55 yrs and above Location: Caterham Gender: female Operation or treatment: Lumber injection

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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Quick and efficient "check in" ... very caring nursing staff; very good catering and lovely staff .. Bobby Anand and all operating
theatre staff extremely kind and efficient!!! A bit too early to tell the final outcome of the operation, but I'm cautiously
optimistic!!
 

Reviewer: Username: BC Age: 55 yrs and above Location: Dorking, Surrey Gender: female Operation or treatment: Arthroscopy

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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