Boston West Hospital (7)
Private hospital, South East England

Initial patient assessment, nurse assessment, COVID test and procedure was managed beautifully by the clinical staff. An issue came
about the afternoon before the appointment.... we had received the appointment letter for everything all in one go indicating dates and
times of all appointments including the operation date. 19 hours prior to the operation I got a phone call explaining the date and time
of the procedure on the letter was irrelevant and we had to arrive at 12.30pm instead of 8.45am which had been planned for. This was not
easy to manage due to the patient’s family working full time and his carer time for the day had been planned around the 8.45am arrival
time. It was received with shock by the person on the phone when I said it would be very difficult for me to reorganise things and I was
told that “ we would have to go through the whole process again if I didn’t get the patient there at 12.30pm and collected 3 hours
later”. Whether we were NHS patients or private patients this communication and staff reaction is unacceptable. Very disappointed.
 

Reviewer: Username: Pod30 Age: 35-44 Location: Boston Gender: female Operation or treatment:

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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Excellent treatment, very attentive and friendly and efficient. I was very impressed. Nothing could have been too much trouble.
 

Reviewer: Username: Sian Age: 55 yrs and above Location: Boston Gender: female Operation or treatment: Arthroscopy

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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Wonderful caring Consultants Nurses and all Staff from the moment i arrived my thanks to you all, THIS HOSPITAL IS HOW A HOSPITAL
SHOULD BE RUN .FANTASTIC ,EFFICIENTLY, CLEAN AND CARING STAFF. MY SINCERE THANKS ESPECIALLY TO DR KANDIKATTU AND HIS STAFF IN
THEATRE..
 

Reviewer: Username: may Age: 55 yrs and above Location: LINCOLNSHIRE UK Gender: female Operation or treatment: Injections

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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Friendly staff. Very helpful. Good communication.
 

Reviewer: Username: Paul Age: 45-54 Location: Sleaford Gender: male Operation or treatment: Epidural

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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Thank you to all the staff and surgeons, I may have only been an outpatient but everything was perfect well done.Best Hospital ever.
 

Reviewer: Username: Fel Age: 55 yrs and above Location: Chapel Hill Lincs Gender: female Operation or treatment: On foot

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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Friendly, efficient staff and a good impression of professionalism within hospital itself
 

Reviewer: Username: SUE Age: 55 yrs and above Location: Wisbech Gender: female Operation or treatment: CARPAL TUNNEL RELEASE

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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Staff were very professional, efficient, friendly and sympathetic. Not the nicest of procedures but the staffs calming manor helped me
through.
 

Reviewer: Username: Sykes Age: 35-44 Location: Woodhall Spa Gender: male Operation or treatment: Endoscoy

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic Environment:

 
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