Initial patient assessment, nurse assessment, COVID test and procedure was managed beautifully by the clinical staff. An issue came
about the afternoon before the appointment.... we had received the
Initial patient assessment, nurse assessment, COVID test and procedure was managed beautifully by the clinical staff. An issue came
about the afternoon before the appointment.... we had received the appointment letter for everything all in one go indicating dates and
times of all appointments including the operation date. 19 hours prior to the operation I got a phone call explaining the date and time
of the procedure on the letter was irrelevant and we had to arrive at 12.30pm instead of 8.45am which had been planned for. This was not
easy to manage due to the patient’s family working full time and his carer time for the day had been planned around the 8.45am arrival
time. It was received with shock by the person on the phone when I said it would be very difficult for me to reorganise things and I was
told that “ we would have to go through the whole process again if I didn’t get the patient there at 12.30pm and collected 3 hours
later”. Whether we were NHS patients or private patients this communication and staff reaction is unacceptable. Very disappointed.
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Username: | Pod30 |
Age: | 35-44 |
Location: | Boston |
Gender: | female |
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